Patient Rights and Responsibilities

At St. John XXIII Hospital Aber, we are committed to providing high-quality healthcare services in a safe, respectful, and compassionate environment. To ensure a positive experience, it is important that patients understand their rights and responsibilities.

Patient Rights

As a patient at St. John XXIII Hospital Aber, you have the right to:

  1. Quality Care: Receive safe, professional, and timely medical care without discrimination.
  2. Respect and Dignity: Be treated with compassion, courtesy, and respect for your beliefs, privacy, and confidentiality.
  3. Informed Consent: Receive clear information about your diagnosis, treatment options, and potential risks to make informed decisions about your care.
  4. Privacy and Confidentiality: Have your personal and medical information kept confidential, only shared with authorized personnel or by your consent.
  5. Second Opinion: Seek a second opinion or request a referral to another healthcare provider if needed.
  6. Refuse Treatment: Decline treatment or procedures, understanding the medical consequences of your decision.
  7. Access to Medical Records: View and obtain copies of your medical records upon request.
  8. Pain Management: Receive proper assessment and management of pain and discomfort.
  9. Clear Billing Information: Be informed about the cost of treatment and receive an itemized bill upon request.
  10. Feedback and Complaints: Express concerns or complaints about your care without fear of discrimination or retaliation.

Patient Responsibilities

To help us provide the best possible care, patients are expected to:

  1. Provide Accurate Information: Share complete and truthful information about your medical history, current medications, and allergies.
  2. Follow Treatment Plans: Adhere to the recommended treatment, medications, and follow-up appointments as advised by your healthcare provider.
  3. Ask Questions: Seek clarification about your diagnosis, treatment, and care plan if you do not understand.
  4. Respect Hospital Rules: Follow hospital policies, including visiting hours and infection control guidelines.
  5. Be Considerate: Show respect towards hospital staff, other patients, and visitors.
  6. Keep Appointments: Attend scheduled appointments or notify the hospital promptly if you need to cancel or reschedule.
  7. Take Care of Hospital Property: Use hospital facilities and equipment responsibly.
  8. Settle Bills Promptly: Ensure timely payment for services received and provide insurance information when applicable.
  9. Report Changes: Inform your healthcare provider of any changes in your condition or new symptoms.
  10. Participate in Your Care: Engage in discussions about your care and actively participate in making decisions regarding your treatment.

Raising Concerns or Providing Feedback

We value your feedback and are dedicated to improving your experience. If you have any concerns or wish to provide feedback, please contact us on 0393-193-011 / 0772-637-707 or send us email on aber@ucmb.co.ug

Your cooperation in upholding these rights and responsibilities helps us maintain a caring and professional environment for everyone.

St. John XXIII Hospital Aber – Christian Care for Quality Health.